July 25, 2024

Eloy Zarriello

Innovative Mindset

Customer Experience At Del Frisco’s

3 min read


Del Frisco’s Grille is a chain of upscale steakhouses that are perfect for special occasions, but also have friendly neighborhood vibes. The chain has more than 60 locations across the United States, including one in Rockefeller Center in New York City. Del Frisco’s uses artificial intelligence to personalize the customer experience and drive sales.

The challenges of creating a personalized customer experience

Customer experience is a key differentiator in today’s competitive landscape. Customers have become used to getting what they want, when they want it — and if you don’t deliver on that expectation, they’ll go elsewhere.

The good news is that this means there’s opportunity for you to be the brand that delivers better customer experiences than your competitors. You can do this by investing in your employees’ happiness and wellbeing so they feel valued; by creating systems that give customers control over their own experiences through self-service options; or by giving them an easy way to communicate with support teams on social media channels such as Twitter or Facebook Messenger.

In order for these strategies to work effectively though, there needs to be consistency across all touchpoints (or “channels”). It’s also important for businesses not just think about how their website looks but also how easy it is navigate around within it too – otherwise people won’t bother visiting again later down the line!

How Del Frisco’s uses artificial intelligence to drive customer experience

Del Frisco’s uses artificial intelligence to create a more personalized customer experience.

Del Frisco’s uses artificial intelligence to drive menu recommendations and make it easier for customers to find their favorite dishes.

Del Frisco’s uses artificial intelligence to drive customer service across all channels of communication, including email and chatbot interactions with guests, in-restaurant orders placed through iPads at tables, or over the phone with reservations agents who are supported by predictive analytics software that suggests possible answers based on previous conversations. This allows employees who may not know much about wine pairing options or food allergies have access to information so they can provide better service for every guest interaction! The company also uses AI technology internally–it helps manage staffing levels by analyzing past sales data over multiple years (and seasons), which helps determine how many people will be needed during peak periods like Mother’s Day brunch or Father’s Day dinner reservations made six months before those dates actually happen.”

Del Frisco’s personalized menu and recommendations

Del Frisco’s uses artificial intelligence to personalize the customer experience. Our guests love it because they know that when they come into our restaurants, we will take care of them in an individual way. We use artificial intelligence to make recommendations based on what each guest has ordered in the past and give them suggestions for their next meal based on what they like now. We also use artificial intelligence to create a menu that is personalized to each customer so they can order exactly what they want from Del Frisco’s menu without having any trouble finding something delicious!

Artificial intelligence is helping companies create a more personalized and rewarding customer experience.

Customer experience is a top priority for businesses today. It’s not just about the quality of your product or service, but also about how you interact with customers on an individual level, whether in person or online.

Customer experience can be improved by using artificial intelligence (AI) to help businesses create more personalized and rewarding experiences for their customers. AI uses computer systems that mimic human thinking processes and decision-making abilities to make sense of big data from multiple sources like social media posts, email inboxes and website analytics–all without requiring human intervention in every step of the process.


Artificial intelligence is a powerful tool that can be used to improve the customer experience. When you combine this technology with other technologies like chatbots and voice assistants, you can create an experience that is more personal, engaging and rewarding than ever before.

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